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Top 20 Questions

1. How do I know what size of hairbow to order?

Most of our pages have size charts to show you the product size on a child and with a measure tape. You will find on the product page under the item - click on the square photo and it will change the photo out to make it larger for you to view.

 

2. What type of hardware do you offer?

 We offer Alligator Slide and Barrettes. 90% of customers choose Alligator Slide. Barrettes are great for girls who wear a lot of ponytails or loose bows easily. The Alligator Slides are easy to put in hair and also compatible with our headbands while giving you the capablitly to stack bows together to get a custom look!

 

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3. How long will the order take to process?

Most orders are shipped within 3-7 business days of ordering. My staff works super fast to get all orders out as quickly as possible. At checkout look to see the different processing/shipping times we have to offer. There is something to accommodate everyone! We offer Priority and Rush Shipping (these include faster processing time and faster shipping method).

 

4. How much is shipping and how fast will it get to me?

Free Shipping on orders over $5 Order will be processed within 3-7 business days to get to you after we process your order. If you want your order faster I recommend upgrading to “Rush My Order 1/2 days processing” or "Priority 2/4 days processing" Both these options have Priority Shipping which takes 1/3 to get to you when we ship.

 

5. What State do you ship from?

Texas

 

6. Where are your hairbows made?

Texas

 

7. Do you have a physical storefront? 

We have 2 retail spaces inside:

Gracie Lane Collections in Arlington, Texas

 4720 S Cooper St, Arlington TX 76017- 

Hours of operation 

 Monday - Saturday 10-6 

 Painted Tree in Mansfield, Texas

 1551 US Highway 287 N, Mansfield, TX 76063 

 Hours of operation Monday- Sunday 10-8

 

8. What is your office phone number and hours of operation?

817.908.2693 Monday - Friday 8 AM - 4 PM, please leave a message if we do not answer and we will call you back! You may also text this number.

 

9. What is the best email for questions? 

theonestopbowshop@gmail.com or casey@onestopbowshop.com

 

10. Where can I follow you on Social Media? 

Facebook@onestopbowshop

 Instagram:@onestopbowshop 

 Pinterest:@theonestopbowshop

 Private Facebook Group:OneStopBowShop

 IG TV (Instagram Videos)

 Blog

 

11. What is the return/exchange policy?

All Sales Are Final. Please view our size charts and if you have questions on sizing please contact us at 

theonestopbowshop@gmail.com 

 

12. What is The Bow Box and How do I go about subscribing to The Bow Box?

Subscribing to The Bow Box is easy! Click Here. The Bow Box is offered in 3 size options which have a mix of sizes or you can customize it to fit your needs of favorite size. Plus we have a BUILD YOUR OWN BOX option no

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13. Is there a way to change payment on The Bow Box?

Yes, if you need to change your credit card information on file please email or call us. theonestopbowshop@gmail.com 817.908.2693

Unfortunately the computer system does not let us know when you change information in your account area. 

 

14. How do I cancel my monthly box subscription?

We require a 7 day notice on bow box cancellations.

Canceling the subscription is easy however just

email us at theonestopbowshop@gmail.com 

and let us know that you wish to no longer receive it. Please make sure you tell us your first and last name also so it makes finding your membership easier on us!

We will email you back once we get your request to cancel. 

 

15. Where can I read on customer experiences?

We have over 351 positive reviews on Google! Click Here to read them!

 

16. What other offers/incentives does your company have?

 

17. How do I clean my hairbows?

Most of our Hairbows are Machine Washable! You can spray and wash them,

throw them in a mesh washable bag or just throw them in the washer with clothes or by itself.

Let your hairbows air dry. You can throw them in the dryer if you would like,

 we don't suggest that, however if you do take them out from the dryer right when it stops so it

does not crease your hairbow. The only styles I would not throw in the washer are:

metallics & sheers due to they are very delicate. 

 

18. What Do Your Sizes Look Like On?

 

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19. Tell Me More About What Ribbon Widths You Use For Each Bow!

     The way we measure is just like you would a TV screen (diagonal)

 

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20. How can I be more social with One Stop Bow Shop?

We would love for you to share all your photos on social media platforms and use our tags #onestopbowshop @onestopbowshop

 When you place an order leave your IG name and we will tag you along the way of it being processed!

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