Frequently Asked Questions

 

One Stop Bow Shop - Frequently Asked Questions:

1. How do I know what size of hairbow to order?

 

Most of our pages have size charts to show you the product size on a child and with a measure tape. You will find on the product page under the item - click on the square photo and it will change the photo out to make it larger for you to view.

 

2. What type of hardware do you offer?

 

We offer Alligator Slide and Barrettes. 90% of customers choose Alligator Slide. Barrettes are great for girls who wear a lot of ponytails or loose bows easily. The Alligator Slides are easy to put in hair and also compatible with our headbands while giving you the capablitly to stack bows together to get a custom look!

 

alligator-slide.png

 

3. How long will the order take to process?

 

Most orders are shipped within 1-3 business days of ordering. My staff works super fast to get all orders out as quickly as possible.

 

During Big Sales the processing time is typically 2-5 business days, if for some reason we are backed up I will contact you to let you know!

 

4. How much is shipping and how fast will it get to me?

 

Flat Rate Shipping (USPS, Standard with tracking) $5 which takes 1-6 business days to get to you after we process your order. If you want your order faster I recommend upgrading to “Rush My Order”.

 

Rush My Order (Priority Shipping, with tracking) will include your order to be pushed to the front of line. Your order will typically ship within 2 days.  Priority Shipping takes 1/3 business days to get to you! This option is $10

 

Bonus Shipping Facts

 

We give free standard shipping on orders over $50

 

WE GIVE FREE PRIORITY SHIPPING on orders over $100

 

5. What State do you ship from?

 

Texas

 

6. Where are your hairbows made?

 

Texas

 

7. Do you have a physical storefront?

 

We have 2 retail spaces inside:

 

Gracie Lane Collections in Arlington, Texas

 

4720 S Cooper St, Arlington TX 76017- 

 

Hours of operation 

 

Monday - Saturday 10-6 

 

Painted Tree in Mansfield, Texas

 

1551 US Highway 287 N, Mansfield, TX 76063 

 

Hours of operation Monday- Sunday 10-8

 

8. What is your office phone number and hours of operation?

 

817.908.2693 Monday - Friday 8 AM - 4 PM, please leave a message if we do not answer and we will call you back!

 

9. What is the best email for questions? 

 

theonestopbowshop@gmail.com 

 

10. Where can I follow you on Social Media? 

 

Facebook@onestopbowshop

 

Instagram:@onestopbowshop 

 

Pinterest:@theonestopbowshop

 

Private Facebook Group:OneStopBowShop

 

IG TV (Instagram Videos)

 

Blog

 

11. What is the return/exchange policy?

 

All Sales Are Final. Please view our size charts and if you have questions on sizing please contact us at 

 

theonestopbowshop@gmail.com 

 

12. How do I go about subscribing to The Bow Box?

 

Subscribing to The Bow Box is easy! Click Here pick the current month, click keep it coming to save you $5 each month, plus get a free bowholder for subscribing. The Bow Box is offered in 2 size options. The Original Box (mix of sizes Small - Jumbo) and The Bigger Box (mix of Xlarge - Xlarge Jumbo).  

 

13. Is there a way to change payment on The Bow Box?

 

Yes, if you need to change your credit card information on file please email or call us. theonestopbowshop@gmail.com 817.908.2693

 

Unfortunately the computer system does not let us know when you change information in your account area. 

 

14. How do I cancel my monthly box subscription?

 

We require a 7 day notice on bow box cancellations.

 

Canceling the subscription is easy however just

 

email us at theonestopbowshop@gmail.com 

 

and let us know that you wish to no longer receive it. Please make sure you tell us your first and last name also so it makes finding your membership easier on us!

 

We will email you back once we get your request to cancel. 

 

15. Where can I read on customer experiences?

 

We have over 270 positive reviews on Google! Click Here to read them!

 

16. What other offers/incentives does your company have?

 

 

17. How do I clean my hairbows?

 

Most of our Hairbows are Machine Washable! You can spray and wash them,

 

throw them in a mesh washable bag or just throw them in the washer with clothes or by itself.

 

Let your hairbows air dry. You can throw them in the dryer if you would like,

 

we don't suggest that, however if you do take them out from the dryer right when it stops so it

 

does not crease your hairbow. The only styles I would not throw in the washer are:

 

metallics & sheers due to they are very delicate. 

 

18. What Do Your Sizes Look Like On?

 

grosgrain-size-chart.png

 

19. Tell Me More About What Ribbon Widths You Use For Each Bow!

 

     The way we measure is just like you would a TV screen (diagonal)

 

tape-measure-size-individual-2-.png

 

20. How can I be more social with One Stop Bow Shop?

 

We would love for you to share all your photos on social media platforms and use our tags #onestopbowshop @onestopbowshop

 

When you place an order leave your IG name and we will tag you along the way of it being processed!

 

Turn your notifications on so you know when we post!

 

Tell all your friends about us!

 

 

 

Get the latest updates on new products and upcoming sales